At alfatahtraders.com your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. This Return & Exchange Policy outlines your rights and our procedures to ensure a smooth and fair process.

1. Eligibility for Returns

You may return most new, unused, and unopened items within 14 days of delivery for a refund or exchange. To qualify:

  • The item must be in its original condition and packaging
  • All accessories, manuals, and tags must be included
  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Used or damaged items not caused by shipping
  • Final sale or clearance items
  • Perishable or personalized goods
  • Items returned after the 14-day window

3. How to Initiate a Return or Exchange

To request a return or exchange, please contact us at:

Email: help@alfatahtraders.com
Subject Line: “Return Request – Order #[Your Order Number]”

Include the following information:

  • Full name and contact information
  • Order number
  • Reason for return or exchange
  • Photos (if item is damaged or defective)

We will respond within 1–2 business days with return instructions.

4. Return Shipping Costs

  • If the item is defective, damaged, or incorrect: We will cover the return shipping costs.
  • If returning for other reasons (e.g., changed mind): The customer is responsible for return shipping costs.

All returns must be shipped using a trackable shipping method. We are not responsible for lost or untrackable packages.

5. Refund Process

Once we receive and inspect your return:

  • Refunds will be issued to your original payment method within 30 business days
  • You will receive a confirmation email once the refund has been processed
  • Shipping fees are non-refundable (unless due to our error)

6. Exchanges

If you wish to exchange an item for a different size, model, or color:

  • Contact us to confirm product availability
  • We’ll guide you through the return and reordering process
  • Exchanges are subject to the same 14-day return window and eligibility criteria

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Include clear photos and a description of the issue. We will offer a replacement, refund, or store credit at no additional cost.

8. Policy Changes

We reserve the right to update or change this Return & Exchange Policy at any time. Any changes will be posted on this page with the updated effective date.

Need Assistance? Contact Us 

Al fatah Traders

Email:help@alfatahtraders.com

Phone: +15123555165

Address:5900 Balcones Drive STE 100 Austin TX, USA 78731